top of page

New Number Launched to Report Flooding in Norfolk

16 June 2021

Norfolk County Council, flooding

New Number Launched to Report Flooding in Norfolk


10 June 2021

New Number Launched to Report Flooding in   Norfolk

A new single point of   contact for flooding in Norfolk has been launched, allowing residents to   report any sort of flooding quickly and efficiently.

In the event of flooding   residents can call 0344   800 8013 to report it.

Alternatively, residents can   continue to report flooding online via

The new number gives   residents a single point of contact and allows reports to be made swiftly.

Different agencies respond to   different types of flooding, which has historically made reporting a flood by   telephone more complicated when and where it is not possible to ascertain the   source of floodwaters. The new number provides a single point of contact   making the reporting of flooding quicker and easier.

Where there is a potential   risk to life from flooding people should still call 999 immediately.

Lord Richard Dannatt, Chair   of the Norfolk Strategic Flooding Alliance (NSFA), said: “When flooding hits,   people have to make quick decisions on how to react. For those who want to   alert others and report a flood, the process of finding the right agency   could be slow and frustrating, wasting valuable time. This new initiative   makes reporting a flood faster and easier, allowing residents to get on with   protecting their families and property.

“The introduction of this   number is the result of the work of the NSFA over the past few months, and is   the first step in the Alliance’s programme of work to address the risks of   flooding in Norfolk and will make dealing with flooding in our county simpler   and easier for the people of Norfolk.”

A leaflet detailing the new   number, including a pop-out-and-keep card, is being delivered to households   across Norfolk this week to ensure everyone knows how to report flooding in   the county.

The new number has been set   up by the Norfolk Strategic Flooding Alliance, a partnership of agencies   across Norfolk working to provide a consistent and coordinated response to   flooding in the county, while also making communities and infrastructure are   safer and more resilient. The number is staffed by Norfolk County Council   officers and funded by the County Council.

Cllr Andrew Proctor, Leader   of Norfolk County Council, the county’s Lead Flooding Authority, said: “Last   winter saw heavy rainfall and flooding across our county. People affected   were trying to report flooding and get some help with some residents using   phone numbers 15 years old or more. That can’t happen again. In an emergency   we need to be able to know where people need help and make it easier for them   to report incidences of flooding. By introducing this new number and sharing   it far and wide, including to every home in Norfolk, we’re making sure   everyone knows how to make a report quickly and easily.”

As part of its ongoing   programme of work, he NSFA has identified sixteen sites across Norfolk that   are regularly at risk of flooding. These sites will form the first tranche of   locations that the NSFA will inspect with a view to proposing how to minimise   or mitigate local flooding risk. The work carried out on this first tranche   will inform work across Norfolk in the coming years.

The sixteen sites included on   the initial list are located at:

  • Burgh        Road/Beccles Rd, Gorleston

  • Ferry        Road, Horning

  • A1101,        Welney Wash

  • Necton

  • Burnham        Market and North and South Creake

  • Tunstead

  • A140,        Long Stratton

  • Norwich        Road, Strumpshaw

  • Gayton

  • Watton/Saham        Toney

  • Mattishall

  • A143        Redenhall

  • Yaxham

  • Kenninghall

  • Cranworth

  • Newport        Rd/Yarmouth Rd, Hemsby

Each site will see work led   by a Lead Agency – Norfolk County Council or Anglian Water, depending on the   site – to develop an outline, costed solution that will form the basis of any   necessary future funding bids. While flood risk at many of these sites will   not prove easy or quick to resolve this work will provide the blueprint for   addressing other flood sites across the county.

The NSFA is finalising a   Strategy and an Action Plan, to ensure the partnership working between its   members continues for the longer term, providing a consistent and recognised   forum for responding to flooding in the future.


The Norfolk Strategic   Flooding Alliance is a new taskforce, brought together in early 2021, to work   so that Norfolk communities and infrastructure are safer and more resilient   to the risks of inland and coastal flooding. The Alliance includes, among   others, the Environment Agency, Anglian Water, the Association of Drainage   Authorities, the Water Management Alliance, Water Resources East, the Norfolk   Resilience Forum, the Broads Authority and Norfolk’s County, Borough, City,   District and Parish Councils.

For   political comment
 For details of cabinet members, committee chairs and agendas, please see:   
 Group leaders’ and councillors’ contact details are available at:   

 For further information please contact:
 Communications Team at Norfolk County Council
 Tel: 01603 228888


# # # #

bottom of page